Frequently asked questions (FAQ)

1.0 About Account registration

1.1 Do I need to register account for the purchase?

Yes, you have to register an account for the product purchase, the registration is very simple just take you few minute

    i. Goto [Member Login Page] and key in your email address

    ii. Check your email for system generate password, then you might login to our Member Page

    iii. Click on [ACCOUNT DETAILS.] and change your First Name & Last Name. You may change your password on the same page as well.

    iv. You can view your order at [ORDERS].

    v. You also can update your Billing & Shipping Address at [ADDRESSES]

1.2 How to do if I forgot my account’s password?

Please reset your password [here] and the temporary password will send to your email account.

1.3 How do I change my account information?

Login to your account, go to [ACCOUNT DETAILS] and edit the information you want

1.4 I didn’t receive any email from Fulleaf even I was created account/ placed order

The possible cause may the email log to junk mail and any other folder. Please check the email address sent from Fulleaf (fulleaf.my) and accept the email.

If you still not able to receive the email, you may contact us at info@fulleaf.my. Alternative you may +60163754976

2.0 About shipping/delivery

2.1 Do you ship worldwide?

Yes, for the time being, we ship our goods to Singapore with good shipping rate and other countries with standard Internation Shipping charger. However, the shipping charge in FulleafTea.Store are excluded any Taxes occur during import to your destination coutry

2.2 How long will it take to receive my order?

You will receive your order within 2 – 4 working days.

2.3 Which courier service company that you are using?

Parcel will be shipped by Poslaju/Skynet/DHL e-commerce (for Malaysia) and DHL or SF Express for other countries

2.4 How can I track my order?

You can view your order at [ORDERS] and get the tracking number. Then you can track your order at below Tracking System:

1.0 About Account registration

1. Do I need to register account for the purchase?

Yes, you have to register an account for the product purchase, the registration is very simple just take you few minute