Frequently asked questions (FAQ)

1.0 About Account registration

1.1 Do I need to register an account to make a purchase?

Yes, you have to register for an account to make a purchase. The registration process is very simple, it just takes a few minutes

i. Go to [Member Login Page] and key in your email address

ii. Check your email for our system generate password, using that password you may proceed to login to our Member Page

iii. Click on [ACCOUNT DETAILS.] and change your First Name & Last Name or change your password.

iv. You can view your orders at [ORDERS].

v. You also can update your Billing & Shipping Address at [ADDRESSES]

1.2 What do I do if I forget my password?

Please reset your password [here], the temporary password will be sent to your email account.

1.3 How do I change my account information?

Login to your account, go to [ACCOUNT DETAILS] and edit the information you want to change.

1.4 I didn’t receive any email from Fulleaf even after creating an account or making a purchase.

The possible cause may be due to the email going to your junk mail folder or any other folder. Please check for the email address sent from Fulleaf (fulleaf.my) and accept the email.

If you still do not receive the email, you may contact us at info@fulleaf.my. Alternative you may call us at +60163754976

2.0 About shipping/delivery

2.1 Do you ship worldwide?

Yes, for the time being, we ship our goods to Singapore with good shipping rate. For other countries, standard Internation Shipping charges apply. However, the shipping charge in FulleafTea.Store are excluding any taxes that may occur during the shipping process to your country.

2.2 How long will it take to receive my order?

You will receive your order within 2 – 4 working days.

2.3 Which courier service company does Fulleaftea use?

Parcel will be shipped by Poslaju/Skynet/DHL e-commerce (for Malaysia) and DHL or SF Express for other countries.

2.4 How can I track my order?

You can view your order at [ORDERS] and get the tracking number. Then you can track your order using the below Tracking System: